Saaf Support
Saaf helps you build a personalized skincare routine, scan and track the products you use, and learn what's actually in them.
Get help
Email: safwan@runitback.fyi
Most replies arrive within 1–2 business days. Please include your iOS version, device model, and Saaf version.
FAQs
How does Saaf personalize my recommendations?
Saaf uses information you provide about your skin — such as skin type, concerns, known allergens, and goals — to tailor product suggestions and ingredient analysis. Recommendations are informational and are not a substitute for professional medical advice from a dermatologist.
Why does Saaf ask for camera access?
The camera is used solely to scan product barcodes so Saaf can identify the product and its ingredients. Saaf does not capture, store, or upload photos of you or your skin.
How do I cancel my subscription?
Subscriptions are billed through your Apple ID and managed by Apple. To cancel:
- Open Settings on your iPhone
- Tap your name at the top
- Tap Subscriptions
- Select Saaf and tap Cancel Subscription
Your subscription will remain active until the end of the current billing period.
Can I get a refund?
All App Store refunds are processed by Apple. Please use Apple's Report a Problem page to request a refund.
How do I delete my account and data?
You can delete your Saaf account and all associated data from within the app: open Settings in Saaf and tap Delete Account. You can also email safwan@runitback.fyi with the subject "Saaf Account Deletion" and we will process the request within 30 days.
Medical disclaimer
Saaf is for informational and educational purposes only. It is not a medical device and does not provide medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider, such as a board-certified dermatologist, for any medical concerns about your skin.